Selected Work

What Was Wrong

• • Website was built on a page builder that had become unmaintainable
• • Domain was with one vendor, hosting with another — nobody was managing either
• • Contact form submissions had been silently failing for months

What Was Done

• ✓ Consolidated domain and hosting under a single provider
• ✓ Rebuilt the website on a clean, fast, mobile-optimised structure
• ✓ Configured contact form with proper delivery to the owner's inbox
• ✓ Set up SSL and verified all redirects were working correctly

Outcome

Owner received their first properly tracked enquiry within the first week.

What Was Wrong

• • Business emails were going to spam for new contacts
• • The team was using free Gmail accounts instead of a branded domain email
• • DKIM and DMARC records had never been configured — the two authentication layers that prevent emails from being flagged as spam by modern mail servers

What Was Done

• ✓ Migrated the team to Google Workspace with branded domain emails
• ✓ Configured DKIM and DMARC records correctly alongside the existing SPF setup
• ✓ Trained the owner on how to manage the admin console

Outcome

Email deliverability issues resolved within 48 hours. Team now operates on professional accounts.

What Was Wrong

• • Domain registered with a registrar the owner no longer had access to
• • Hosting was with a provider running PHP 5 with no SSL
• • Website hadn't been updated in 4 years and had broken links throughout

What Was Done

• ✓ Recovered domain access and transferred to a managed registrar
• ✓ Migrated hosting to a modern server with proper SSL
• ✓ Rebuilt website content structure and removed all broken links
• ✓ Set up basic maintenance schedule with automated backups

Outcome

Full system recovered and rebuilt in under 3 weeks. Owner now has clear documentation of every component.

What Was Wrong

• • Business was operating entirely via WhatsApp with no online presence
• • No domain, no hosting, no email — nothing configured
• • Owner didn't know where to start

What Was Done

• ✓ Registered a suitable domain and set up managed hosting
• ✓ Built a clean 5-page website explaining services, process, and pricing
• ✓ Configured a branded email with Google Workspace
• ✓ Showed the owner how to update page content without a developer

Outcome

Within 2 months of launch, the consultant had 3 inbound enquiries from the website — their first ever.

What Was Wrong

• • Singapore's TCG community had growing scam cases — fake listings, non-delivery, and trust issues across informal channels with no accountability
• • Buyers and sellers had no reliable way to verify who they were dealing with before agreeing to a trade
• • There was no dedicated Singapore TCG platform that combined community trust, listing tools, and engagement features in one place

What Was Done

• ✓ Built a full community platform — users list cards, connect with collectors, and conduct deals offline with both parties submitting reviews post-transaction (similar to Carousell's review system)
• ✓ Implemented email and phone verification at registration, and blocked non-Singapore IP addresses — ensuring every user is a real, verified, Singapore-based person
• ✓ Built a unique auction feature: if the highest bidder doesn't follow through, the seller can proceed with the next bidder in sequence — no wasted auctions
• ✓ Integrated AI-powered listing sync: share a Carousell or TikTok link and the platform automatically extracts card details and lists them (available on selected plans)
• ✓ Added in-platform mini-games (word search, crossword, 3×3 puzzles) with a reward points system — points can be redeemed for AI card scan credits or platform merchandise

Outcome

Established as Singapore's #1 TCG community platform — a trusted space where collectors can discover listings, verify who they're dealing with, and transact offline with confidence backed by a public review history.

What Was Wrong

• • Client was on a webmail hosting provider with no live support — all help went through a ticketing system with slow response times
• • Had registered a Google account using their company domain email — with Google Drive data stored under it — which created a conflict when trying to move to Google Workspace
• • Staff were frustrated and the business needed a more professional, collaborative email and file-sharing setup

What Was Done

• ✓ Assessed the existing Google account conflict — identified what Drive data existed and how to handle it safely during migration
• ✓ Navigated the domain verification and account transition process to set up Google Workspace without losing existing Drive files
• ✓ Migrated all email and documents into Google Workspace cleanly — everything the client had, preserved and reorganised
• ✓ Configured admin controls, user accounts, and permissions for the team

Outcome

Client is now fully on Google Workspace with professional email, shared Drive, and direct WhatsApp access to Tom — no more support tickets, no more waiting.